Head Of Project Operations

Location
On-site
Salary
Negotiable
Description:
Musemind is a leading digital agency dedicated to delivering innovative, data-driven solutions for our global clientele. We are a team of strategists, designers, and engineers committed to digital excellence. As we enter a new phase of rapid growth, we are looking for an exceptional Head of Project Operations to build the scalable systems and infrastructure needed to support our ambitious vision.

What do we look for:

Key Responsibilities:

  • Maintain and balanced weekly schedule of activities:
    • 10 hrs – Individual contribution (planning, review, reporting, analysis)
    • 10 hrs – Direct team management and coordination
    • 10 hrs – Indirect team management and coordination
    • 4 hrs – Coaching and training team members
    • 4 hrs – Cross-functional collaboration (Sales, Design, Development, Partners, Clients)
    • 2 hrs – Management reporting
  • Oversee end-to-end operations starting from sales closure to full payment collection from customer.
  • Ensure on-time project delivery with higher client satisfaction.
  • Ensure monthly committed collections from customers/partners by ensuring project delivery.
  • Monitor and optimize resource utilization across all projects to maintain 80–90% team productivity rate.
  • Be responsible as a key person to ensure highest project margins through operational excellency, cost management, partner management.
  • Ensure accurate use of CRM and project tracking tools for 100% project visibility.
  • Implement and maintain standard operating procedures (SOPs):
    • -Intra department
    • -Inter department
    • -With customer
    • -With partner
  • Define, track, and review team KPIs weekly — delivery rate, utilization, quality score, and customer feedback.
  • Prepare monthly operational reports for management with insights, performance data, and improvement actions.
  • Identify risks and operational bottlenecks early and execute timely resolutions.
  • Lead and mentor department heads and team leads, ensuring clear goals and measurable outcomes.
  • Conduct monthly coaching sessions and performance reviews for operational team members.
  • Be the champion to introduce automation/AI tools to improve efficiency.
  • Ensure all deliverables align with Musemind’s brand, design, and technical standards.
  • Upsell & cross sell in the existing customers/partners.

Requirements :

  • 7–10 years of experience in operations, project management, or leadership roles (preferably in a digital, tech, or creative company).
  • Proven experience in delivering more than 3M USD project value per year.
  • Proven experience in delivering more than 50 projects per year.
  • Strong understanding of project management methodologies (Agile, Scrum, or similar).
  • Managing teams across multiple time zones and global clients are must.

Qualifications & Skills :

  • Bachelor’s or Master’s degree in Business Administration, Engineering, Operations Management, or related field.
  • Certifications such as PMP, PRINCE2, or Agile are a strong plus.
  • Proficiency in CRM, ERP, and project management tools.
  • Strong grasp of data analysis, performance metrics, and process automation.

Benefit:

  • Salary: Negotiable + Commission (Variable)
  • Two weekly holidays.
  • Full subsidized lunch and snack facilities.
  • Yearly salary review.
  • Two festival bonuses.
  • Professional development opportunities.
  • A creative and collaborative work environment.
  • Team hangout, participate in sports events (Table Tennis, Foosball and other indoor games).
  • Health insurance benefit after completion 1 year.
  • Long Service Benefit