Post by
Nasir Uddin
August 6, 2023
Last Updated
May 3, 2024
UX Design

From the time you open any app to the time you close the app, every step you take to complete your specific task is designed by a UX designer. 

The process is referred to as User flow. What is one of the most important design concepts that must be obeyed to distinguish between good and poor designs? It is the user’s experience. 

Users will easily get frustrated and may not use the app again if completing the desired task takes a long process. And this is where a good user flow is important. User flow in a UX design system helps you understand the step-by-step guide a user needs to follow to complete tasks on a website.

This is the cornerstone of the user-centric design methodology. All the other features and functionality depend on this foundation.

Newcomers often find it a bit confusing to differentiate between a user flow diagram and a UX sitemap. So, before we get into the main discussion, let's clarify these two terms' differences.

What is The Difference Between A User Flow Diagram And A UX Sitemap?

The user flow diagram shows the user’s journey from entering to exit in a website or an app, while the UX sitemap shows a bird's eye view of everything on a website or application.

There are some other fundamental differences between them. Have a look at the table below to know how they differ from each other.

User Flow Diagram UX Sitemap
Shows the step-by-step journey of a user through a website, application, or system. Shows a bird's eye view of everything on a website or application.
Illustrates the routes a user can take to go from point A to point B. Shows the structure of the site, including the main sections and how they are related.
Helps explain and guide one to understand the user's journey in using the product. Helps developers know which pages link to each other when they add code.
Helps designers understand the user's experience and identify areas for improvement. Can be used to let developers know what micro-interactions go on a page.
Shows the specific steps a user takes to complete a task. Gives a general direction of where you can go.

Now that you know the difference between a user flow diagram and a UX sitemap, let's talk about what user flow is in UX design.

ux flow

What Are User Flows? 

Simply put, “user flow,” also called “UX flow,” represents a specific path a user might take through your website or app to reach a goal. The journey begins at a certain point and takes the user through all the steps they need to take to achieve a particular result.

User flows shows the task in its most basic form as a picture of blocks linked by arrows. Diagrams don’t have to be in a straight line, just like the tasks in an app. It includes loops, different paths, etc.

User flow is an important part of UX design because it helps you figure out the user’s path, what problems they might run into and how to fix them, what they need, how to start, and how to design. When these are clear, design will be much easier, and the user will have a better experience. Based on the project's need and preference, the designers use different types of user flow. 

What Are The Three Types of User Flow?

The following are three types of user flow used by designers. 

1. Task Flow

Task flow is a type of User flow that focuses on a specific user task. It does not illustrate the complete solution flow. They typically depict a single path and do not feature several branches or pathways as a conventional user flow might. These are most effective when all users perform the task being assessed in the same manner.

2. Wire Flow

Wire flows mix wireframes, and user flows. This section has wireframes, not blocks. Wireframes help explain page layout and design but not the page-to-page flow of dynamic interfaces. Wire flows give page context to UX flows since users' views on each screen affect their experience. This helps team members and stakeholders visualize program interactions.

Task Flow

3. UI Flow

User flows are about how the people you want to use your product will interact with it. They emphasize that not all users may do tasks the same way and may take different routes. Most of the time, they are tied to a specific persona and point of entry. So, when you use this kind of flowchart, you might have a lot of different scenarios that begin in different places. But the primary objective or thing that needs to be done is usually always the same. Now that you have all clear about user flows, What about creating one?

How To Create User Flow?

To create a UX user flow, you can follow these steps:

Step 1: Understand your user

Start by conducting user research to gain insights into your target audience. Understand their motivations, needs, and behaviors. This will help you create a user flow that aligns with their expectations and goals.

Step 2: Define the purpose and goals

Clearly define the purpose and goals of your user flow. Determine what you want to achieve and what actions you want users to take. This will guide the structure and content of your user flow.

Step 3: List the possible steps

Before designing the user flow, list all the possible steps that users may take to achieve their goals. This can be done on paper or using other tools. Listing the steps in advance will help you visualize the flow and save time during creation.

Step 4: Choose the type of user flow

Different types of user flows exist, such as linear, branching, or circular. Choose the type that best suits your project and aligns with the user journey you want to create.

Step 5: Create the user flow diagram

Use a visual tool or software to create the user flow diagram. Start by mapping out the main pages or screens and the connections between them. Consider the sequence of actions, decision points, and possible outcomes.

Step 6: Refine and iterate

Once you have created the initial user flow diagram, review and refine it. Ensure it aligns with the user's goals and provides a smooth and intuitive experience. Iterate on the design based on feedback and user testing.

Remember, creating a user flow is an iterative process. It may require multiple iterations and refinements to create an optimal user experience. 

Bonus Tips

Here are Some Practices That Will Help You Have a Smooth Process While making User Flow and Fewer Errors!

  1. Give your user flow diagram a name that accurately explains its function. This will assist anyone who refers to it in understanding its foundation.
  2. When drawing the flowchart, stick to one direction. Because the chart maps out a tale, it is easier to read and grasp when the map flows in one way.
  3. Reduce the number of decision points to make it less cluttered/complicated.
  4. Ensure that the scope of the user flow diagram covers only a single task or objective for the user. The user flow is ineffective if it only covers half of the task or if it maps out the processes for more than one user objective.
  5. Ensure you only provide the relevant information and remove any unnecessary material that does not help you illustrate the user’s flow and activities.
  6. Adopt a digital flowchart tool to speed up the process. Utilize a tool that enables you to receive comments from others and store your work in a centralized area on the cloud, allowing you to access and edit it from anywhere.


Working in groups makes it simple to become buried in features, technical jargon, or personal viewpoints, leaving the user out of the product. To ensure that your emphasis does not stray from the actual plan, create a user flow first.

Visualizing the flow of consumers through your product or feature will help you identify friction points, redundancies, and potentially confusing components before including them in your design. If your user flow does not provide a clear and intuitive path to a goal, chances are your end product will not either.

In Musemind, you will find experienced UX designers and information architects who build strong foundations for your products through user flow. If you have an idea, we would love to hear about it.

What are the stages of user flow?

User flow typically consists of defining the purpose, mapping, and designing steps with intention. Then it comes to creating a clear and attractive CTA (call to action), and finally, you need to use state diagrams to map flow steps. These are the fundamental stages of user flow.

What is an example of a user flow in ux?

An example of a user flow in UX could be the process of booking a taxi online. The user flow could include these steps: The user opens the taxi booking app/website>> enters their current location and destination>> selects the type of vehicle they want to book>> reviews the estimated fare and trip duration>> confirms the booking and payment details>> receives a confirmation of the booking along with the driver’s details>> arrives at the user’s location and completes the ride.

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Nasir Uddin
CEO at Musemind
Nasir Uddin, Co-Founder and CEO at Musemind, brings over a decade of experience in dynamic UX design. With a background at prestigious companies like Panther, On Deck, Microsoft, and Motley Fool. His leadership has transformed Musemind into a trusted destination for comprehensive product design solutions.
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